The first being that HKG needs to create a 'culture of open’. This is perhaps a slightly strange term, but it truly embodies the intent that governments the world over should have.

Each time we visit a website, even a new website, we bang our heads against the sheer idiocy of the experience.

I must be getting old. I've been corresponding with a few people through Facebook's messages and I'm finding the experience a little disheartening.

I've been asked this question a lot lately. And recently, a journalist asked me this during an interview for a story on his problem getting data on noise pollution from the Hong Kong Government. Christopher DeWolfe quoted me in the article, Hong Kong's Silence on Noise Pollution.

The idea could be summed up as: don't build a website. Do everything in your power to not focus on the structure of your information.

I am offering a new course, Information Architecture for Effective Outreach and Communications at the Journalism and Media Studies Centre (JMSC) at the University of Hong Kong.